Terms of Service

Last updated: 2026-10-26

SOL ("SOL", "the app") is provided by Ruby Osborne, based in Auckland, New Zealand ("we", "us", "I"). These Terms of Service are the agreement between you and us for your use of SOL. By creating an account or using the app, you accept these terms. If you do not accept them, please do not use SOL.

SOL is a small, independently run product. These terms are written in plain language on purpose, and are not intended to hide anything. If something here is unclear, email ruby.osborne@gmail.com and ask.

1. What SOL is

SOL is a personal health and training companion for iPhone. It takes the information you give it (your onboarding answers, your training logs, your check-ins and your chat messages) together with the Apple Health data you choose to share, and uses that to generate a daily brief, a weekly training plan and conversational replies.

SOL is a general wellness and fitness product. It is not a medical device, and it is not registered or certified as one. SOL does not practise medicine, nursing, dietetics, physiotherapy or any other regulated profession.

2. SOL is not medical advice

This matters more than anything else in these terms.

• SOL cannot diagnose a condition, injury or illness. If it mentions something that sounds like a diagnosis, it is not one.
• SOL cannot treat or prescribe. It does not provide treatment, medication, supplement, dosage or clinical advice.
• SOL is not a substitute for advice from a doctor, nurse, physiotherapist, dietitian, psychologist or any other qualified health professional. Nothing SOL says should delay you from seeking that advice, and nothing SOL says should cause you to ignore or stop advice you have already been given.
• If you have a health concern, including pain, a new or worsening symptom, a suspected injury, disordered eating, or anything about your mental health, please talk to a clinician. SOL will encourage you to do the same.

You should also speak to a clinician before making a significant change to your training or your diet, particularly if you are pregnant, recovering from illness, injury or surgery, managing a chronic condition, taking medication that affects heart rate, sleep, blood sugar or hydration, or are under 18.

3. SOL's output is generated by AI, and it can be wrong

SOL's briefs, weekly plans and chat replies are generated by large language models (currently Anthropic's Claude models, accessed through the Anthropic API). You are reading machine-generated text.

That has consequences you should hold onto:

• It can be confidently wrong. AI-generated text can contain mistakes, invented details, misread numbers and bad reasoning, and it can be wrong in a tone that sounds certain.
• It does not know everything about you. SOL only sees the data it has been given. It does not know your medical history, your medications, your injuries or how you actually feel today unless you tell it.
• It is not consistent. The same question can produce different answers, and a plan may change between weeks.
• Numbers can be off. Metrics from Apple Health, wearables and your own logs are estimates. SOL's interpretation of them is a further estimate.

You stay responsible for your own training decisions. SOL suggests; you decide. Use your own judgement, listen to your body, and stop if something hurts. If a session, load, intensity or dietary suggestion from SOL does not seem right or safe for you, do not do it. We do not accept responsibility for the consequences of following AI-generated suggestions, to the extent the law allows us to say that (see section 9).

4. Acceptable use

Please use SOL for its purpose: your own health and training. Do not:

• use SOL for anyone other than yourself, or create an account for someone else;
• use SOL to seek diagnosis, treatment or emergency help, as described above;
• upload other people's personal or health information;
• break the law, or use SOL to harm, harass or impersonate anyone;
• attempt to access accounts, data or systems that are not yours;
• probe, scrape, reverse engineer, overload or interfere with the app or the backend, or try to get around rate limits, authentication or security controls;
• use SOL to build a competing dataset or service, or resell access to it;
• deliberately try to make SOL produce harmful content, including content that encourages self-harm, disordered eating or dangerous training loads.

If you break these rules, we may suspend or close your account. Where it is reasonable to do so, we will tell you why first.

5. Your account

SOL uses Sign in with Apple and nothing else. There is no SOL password to create, forget or leak. Your access depends on your Apple ID and your device, so:

• keep your device locked and your Apple ID secure, ideally with two-factor authentication on;
• do not let other people use the app on your device if you do not want them reading your health data;
• signing out of SOL revokes the session on that device, so use it if you are handing your phone to someone or selling it;
• tell us at ruby.osborne@gmail.com if you think someone else has had access to your account.

You must be at least 16 years old to use SOL. SOL is not designed for or directed at children.

6. Pricing and subscriptions

SOL is currently provided free of charge and as-is, as an early product that is still being built. There is no subscription, no in-app purchase and no trial that converts into a charge.

Pricing and subscription terms may be introduced in the future. If that happens:

• we will tell you before you are charged anything;
• you will never be charged without agreeing to the price first;
• any purchase would be handled by Apple through the App Store, under Apple's payment, billing and refund rules, and would be subject to additional terms shown to you at that time;
• your existing data would remain yours and remain exportable or deletable on request, whether or not you decide to pay.

Because SOL is free and early, features can change, pause or be removed, and we do not promise any particular level of availability (see section 9).

7. Your content, and our app

What is yours

You own your data and your content. Your onboarding answers, your health and training data, your chat messages, your logs and your check-ins remain yours. We do not claim ownership of them.

You give us a limited permission to store and process that content for one purpose: running SOL for you. That means holding it on our backend, showing it back to you, and sending the parts needed for a given feature to our AI processor so your brief, plan or reply can be generated. That permission exists to operate the service and nothing else. It is not a licence to publish your content, sell it, or use it for advertising, and it ends when your data is deleted. The Privacy Policy sets out the detail.

You are responsible for the content you put into SOL, including having the right to put it there.

What is ours

SOL itself (the app, the backend, the design, the prompts, the logic, the name and the look of it) belongs to Ruby Osborne and is protected by copyright and other intellectual property rights. These terms give you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your own personal, non-commercial use.

You may not copy, modify, distribute, sell, lease, sublicense or create derivative works from the app, or remove any proprietary notices, except where the law expressly allows it despite this clause.

Output

The text SOL generates for you is yours to use and keep for your own purposes. It is generated specifically for you, it may resemble text generated for other people, and we make no claim that it is original or that you can claim exclusive rights in it.

8. Third parties

SOL depends on services we do not control, including Apple (sign-in, the App Store, HealthKit and your device), Amazon Web Services (hosting and storage) and Anthropic (AI generation). Their outages, changes or decisions can affect SOL, and we are not responsible for how those services operate. Your use of Apple's and those providers' services is also governed by their own terms.

9. Disclaimers and limits on our liability

Your New Zealand consumer rights come first. If you acquire SOL as a consumer, the Consumer Guarantees Act 1993 gives you guarantees that cannot be contracted out of, and the Fair Trading Act 1986 contains protections that likewise cannot be excluded. Nothing in these terms limits, excludes or modifies those rights, or any other right you have under New Zealand law that cannot lawfully be excluded. Where a provision of these terms would have that effect, it does not apply to you to that extent. The limits in this section apply only as far as the law allows.

Subject to that, and because SOL is provided free of charge and is still in early development:

• SOL is provided "as is" and "as available". We do not promise that it will be uninterrupted, error free, always accurate, or that it will suit your particular goals, body or circumstances.
• We do not warrant that SOL's output is correct, complete, safe for you, or appropriate for any particular purpose, and nothing SOL generates is a professional opinion.
• To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data, lost opportunity, or loss arising from your reliance on SOL's output or from your training, nutrition or health decisions.
• To the extent the law allows, our total liability to you for all claims connected to SOL is limited to the greater of the amount you have actually paid us for SOL in the twelve months before the claim (which, while SOL is free, is nil) or NZ$100.
• Where you use SOL for business purposes, the Consumer Guarantees Act does not apply, and the limits above apply in full to the extent the law allows.

We are not excluding liability for anything we cannot lawfully exclude, including liability for fraud, or for death or personal injury caused by our negligence where that exclusion is not permitted.

10. Ending it

You can stop at any time. Sign out, delete the app, and email ruby.osborne@gmail.com if you want your account and data deleted. We will delete them, and the Privacy Policy explains how that works.

We can end it too. We may suspend or close your account, or stop offering SOL altogether, if you breach these terms, if we need to for legal or safety reasons, or if running SOL is no longer viable. Unless the circumstances make it impossible or inappropriate, we will give you reasonable notice and a chance to get your data out first.

When your account ends, your licence to use the app ends. Sections 7 (your content and ours), 9 (disclaimers and liability) and 12 (governing law) survive.

11. Changes to these terms

SOL is actively being built, so these terms will change. When they do, we will update this page and change the "Last updated" date at the top. For changes that materially affect you, such as introducing charges or changing how your data is handled, we will give you notice in the app or by email before the change takes effect. Continuing to use SOL after a change means you accept the updated terms. If you do not accept them, stop using SOL and ask us to delete your data.

12. Governing law

These terms are governed by the laws of New Zealand, and you and we submit to the non-exclusive jurisdiction of the New Zealand courts. If you are a consumer resident somewhere else, this does not deprive you of the protection of mandatory consumer law in your own country.

If any part of these terms turns out to be unenforceable, the rest of it still stands.

13. Contact

Ruby Osborne, Auckland, New Zealand.
ruby.osborne@gmail.com

If you have a complaint, email first. We would rather fix it directly than have you take it anywhere else.